Office Policies


Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.


kiana5Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.


hatSmileSquad is Jolley Smiles in house referral club! Patients can only gain entry to this exclusiveclub when you refer a patient to us. After a friend or family member [that you referred] comes in for a free initial consultation, you will be initiated into the SmileSquad! This means you receive an exclusive SmileSquad hat, as well as gain entry into the quarterly drawing for an AWESOME prize!

Don’t forget to ask the assistant at your next visit what the quarterly prize is!